Referring Providers

We have implemented multiple measures practice-wide to ensure your patients will get back to you for their refraction, glasses prescription, purchase of their glasses, and to resume their annual routine eye care with you. We have trained all of our staff from the front desk to scribes and doctors on how to navigate a co-managed/direct-referred patient during the course of their care with us. We also have periodic refresher meetings with staff to reinforce their original training. Additionally, we have an alert system. Any time a patient’s chart is opened, an alert pops up in the middle of the screen. We drive the message in the alert to tailor to your preferences on specific details. One of the standard alerts that automatically pops up reads, ‘Do not write Rx – pt to return to OD for Rx and continue routine eyecare’.

Another measure we have implemented is adding a statement on the patient disclosure form they sign prior to eye surgery. The disclosure states the patient understands that all of their optical services will be provided by their original eye care provider. With the mentioned steps in place, we are confident you will not be disappointed by our efforts to make sure your patient returns to your practice.